Terms & Agreements

Terms & Agreement (AssetTrace)

Last updated: February 2026

These Terms & Agreement ("Terms") govern your access to and use of the website and services provided by CRYPTORECOVERY LTD (Company No. 14279644) trading as AssetTrace ("AssetTrace", "we", "us", "our").

By using our website, submitting an enquiry, or purchasing/using any service, you agree to these Terms.

1) Company Details

CRYPTORECOVERY LTD (AssetTrace)
3rd Floor 207 Regent Street, London, Greater London, United Kingdom, W1B 3HH
Email: support@assettrace.international

2) Definitions

Client / you: the person or entity using our website or services.

Services: investigative, analytical and support services related to asset tracing, transaction analysis, reporting, and related consultancy.

Deliverables: any written report, findings summary, evidence pack, recommendations, or other output we provide.

Third Parties: exchanges, banks, law firms, investigators, hosting providers, regulators, law enforcement, or any other external party.

3) Nature of Services (Important)

3.1.

AssetTrace provides investigative and analytical services (including blockchain/transaction analysis, open-source intelligence, evidence organisation, and guidance on next steps).

3.2.

We are not a law firm and do not provide regulated legal advice unless explicitly stated in writing and delivered by a qualified professional under a separate engagement.

3.3.

We do not guarantee recovery of funds or assets. Outcomes depend on third parties (e.g., exchanges, banks, counterparties, law enforcement), the facts of the case, timing, jurisdiction, and evidence quality.

3.4.

We do not act as a government authority, regulator, police body, or court.

4) Eligibility and Acceptable Use

4.1.

You must be at least 18 years old and have legal capacity to enter into these Terms.

4.2.

You agree not to use our website or services to:

• submit false or misleading information;
• harass, threaten, or impersonate others;
• attempt unauthorised access to systems;
• request illegal activity or evasion of laws;
• upload malware or harmful code.

We may refuse service or suspend access if we reasonably believe misuse is occurring.

5) Client Responsibilities

5.1.

You agree to provide accurate, complete, and timely information and documents relevant to your enquiry/case.

5.2.

You are responsible for ensuring you have the right to share any information you provide to us (including third-party communications).

5.3.

You acknowledge that delays in providing information or providing incorrect information may affect the quality and usefulness of our Services.

6) Fees, Payment, and Billing

6.1.

Fees are agreed in writing (email, invoice, proposal, or signed agreement) before Services begin, unless we state otherwise.

6.2.

Fees may include one or more of the following (as specified in your proposal/invoice):

• fixed fee for an assessment/report;
• retainer / upfront fee;
• hourly consulting;
• success-based fee (if offered in your specific engagement).

6.3.

Unless otherwise stated, invoices are payable upon receipt. We may pause work if payment is overdue.

6.4.

Third-party costs (e.g., legal fees, notarisation, translations, expert services, paid data sources) are not included unless expressly stated and may require pre-approval.

7) No Refunds / Refunds (Framework)

7.1.

Due to the nature of investigative/analytical work (time and resources consumed), fees are generally non-refundable once work has started, unless required by law or expressly agreed in writing.

7.2.

If you are a consumer and UK consumer rights apply, your statutory rights remain unaffected.

8) Communication and Call Recording

8.1.

Communications may occur via email, phone, or messaging apps.

8.2.

Calls may be recorded for quality, training, accurate record-keeping, and dispute resolution where permitted by law. If you do not want a call recorded, request email communication at support@assettrace.international.

9) Deliverables and Timeframes

9.1.

Any timelines are estimates only, unless expressly agreed in writing.

9.2.

Deliverables are based on the information available at the time. New evidence may change conclusions.

10) Third Parties and Client Authorisations

10.1.

We may suggest steps involving third parties (e.g., contacting an exchange, bank, platform, or law enforcement). We may assist with preparation of materials, but third-party decisions are outside our control.

10.2.

If you request that we contact a third party on your behalf, you may need to provide written authorisation and supporting documents.

11) Compliance, Fraud, and Refusal of Service

11.1.

We may refuse or stop providing Services if we reasonably believe:

• the request involves illegal activity;
• the information provided is materially false;
• there is attempted impersonation or fraud;
• continuing would expose us to legal/compliance risk.

11.2.

We may require identity verification or additional information where necessary for fraud prevention and compliance.

12) Intellectual Property

12.1.

Website content, branding, and materials are owned by or licensed to AssetTrace.

12.2.

Upon full payment, you receive a non-exclusive licence to use Deliverables for your internal purposes (e.g., providing to your lawyer, bank, exchange, insurer, or law enforcement). You may not resell or publish Deliverables without our written permission, except where required for legal processes.

13) Confidentiality

13.1.

We treat client information as confidential and handle it in line with our Privacy Policy.

13.2.

Confidentiality does not apply where disclosure is required by law, a court order, or lawful authority request.

14) Disclaimers (Read Carefully)

14.1.

Our Services are provided on an "as is" and "as available" basis.

14.2.

We do not promise that any action will result in recovery, chargebacks, freezing of funds, or prosecution.

14.3.

You remain responsible for decisions you take based on our Deliverables. If you need legal advice, you should consult a qualified solicitor/lawyer.

15) Limitation of Liability

15.1.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so (including fraud or death/personal injury caused by negligence).

15.2.

To the maximum extent permitted by law, AssetTrace will not be liable for:

• indirect, incidental, special, consequential damages;
• loss of profits, revenue, goodwill, data, or opportunities;
• losses arising from actions/inactions of third parties (banks, exchanges, platforms, regulators, law enforcement).

15.3.

Our total aggregate liability arising out of or in connection with the Services shall not exceed the fees paid by you to AssetTrace for the specific service giving rise to the claim.

16) Termination

16.1.

Either party may terminate an engagement by written notice.

16.2.

If terminated after work has started, fees for work performed remain payable, and amounts already paid are generally non-refundable (unless required by law or agreed otherwise).

17) Privacy and Cookies

Your use of our website and Services is also governed by our Privacy Policy and (where applicable) Cookie Policy.

18) Changes to These Terms

We may update these Terms from time to time. The "Last updated" date shows the latest revision. Material changes will be posted on this page.

19) Governing Law and Jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer protection laws require otherwise.

20) Contact

Questions about these Terms: support@assettrace.international